Privacy Policy – How 1 PKR Game Protects Your Data

At 1 PKR Game, we understand that privacy matters. When you register, deposit in PKR, place a bet on PSL, or use our slots and live casino, you share information with us. This Privacy Policy explains in plain, straightforward terms what that information is, how we use it, and what controls you have over it. We have written this to be readable — not to bury important things in legal language.

1 Introduction

This Privacy Policy applies to all users of the 1 PKR Game website at 1pkrgame.net and the 1 PKR Game mobile application. By creating an account or using any of our services — including sports betting, casino games, slots, and live casino — you acknowledge that your personal data will be handled as described in this policy.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page. Together, these three documents form the complete framework that governs how you use the platform and how we interact with you.

We do not sell your personal data. We do not share it with third parties for their own marketing purposes. We collect only what is necessary to run the platform, process your PKR transactions, and keep your account secure.

2 What Data We Collect

The information we collect falls into a few clear categories. Here is an honest breakdown of what we hold and why:

3 How We Collect Your Information

We collect information through several channels, all of which are directly related to your use of 1 PKR Game:

• Registration: When you create your account, you provide your name, email, date of birth and contact details directly.
• Deposits and withdrawals: When you make a PKR transaction via JazzCash, Easypaisa, Raast, bank transfer or card, the payment method reference and transaction amount are recorded.
• Identity verification: When you submit documents to verify your identity before a withdrawal, we collect and store copies of those documents securely.
• Platform usage: As you navigate the website or app — browsing cricket markets, playing slots, checking PSL odds — our systems automatically record basic technical and usage data.
• Cookies and similar technologies: Our website uses cookies to maintain your session, remember your preferences, and collect analytics data. See Section 7 for full details.
• Customer support: When you contact our support team, the contents of that conversation are recorded for quality and record-keeping purposes.

4 How We Use Your Information

We use the data we collect for specific, legitimate purposes only. Here is what that looks like in practice for a typical 1 PKR Game player:

• Running your account: Processing your registrations, logins, deposits in PKR and withdrawal requests accurately and on time.
• Settling bets: Confirming bet placement, calculating results for cricket, PSL, T20, football and esports markets, and crediting winnings to your balance.
• Bonuses and promotions: Tracking wagering progress, applying welcome bonuses, reload offers and seasonal PSL promotions to eligible accounts.
• Security and fraud prevention: Monitoring accounts for unusual activity, duplicate registrations, money laundering indicators and underage access attempts.
• Responsible gaming: Using session and betting data to power deposit limit tools, session reminders and self-exclusion features available in your account settings.
• Platform improvement: Analysing aggregated usage patterns to fix bugs, improve load times and prioritise new features for Pakistan users.
• Legal compliance: Maintaining transaction records and identity documents as required by applicable platform policies.
• Customer support: Using your account history to resolve queries about deposits, withdrawals, bet settlements and technical issues efficiently.

5 Sharing Your Data

We do not sell your personal data to third parties. We share it only where necessary to operate the platform, and only with parties bound by strict confidentiality and data protection obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast partner banks, card processors and mobile wallet operators receive only the transaction data required to process your PKR deposit or withdrawal.
• Identity verification services: If we use a third-party service to verify your CNIC or other documents, that provider receives only the documents and data needed for verification.
• Technology and hosting providers: Our platform infrastructure, database hosting and CDN providers may handle your data as part of delivering the service. All such providers are bound by data processing agreements.
• Analytics services: Anonymised and aggregated usage data may be processed by analytics tools to help us understand how players use the platform. This data does not identify you individually.
• Legal and regulatory obligations: We may disclose data to relevant authorities if required by a valid legal process or to prevent or investigate serious fraud.

In every case, we share the minimum amount of information required for that specific purpose and nothing more.

6 Payment Data & PKR Transactions

All financial transactions on 1 PKR Game are denominated in Pakistani Rupees (PKR). We record transaction amounts, payment method references, timestamps, and outcomes (success, pending, failed) for every deposit and withdrawal processed on your account.

Payment method details — such as your JazzCash mobile number, Easypaisa wallet reference, Raast ID, or bank account number — are stored in encrypted form and used only to match you to your transactions, process refunds, and prevent fraudulent use of payment methods registered to another person.

• Full card numbers are never stored on our servers
• JazzCash and Easypaisa account references are stored in encrypted form
• Bank account details used for withdrawals are verified against your registered name before processing
• Transaction history is retained as part of your account record and can be viewed in your account dashboard

7 Cookies & Tracking Technologies

Our website and app use cookies and similar technologies to keep the platform working properly and to help us understand how it is being used. Here is what we use and why:

• Essential cookies: These keep you logged in during a session, maintain your cart or bet slip, and remember your language preference. Without these, the platform cannot function. They cannot be switched off.
• Analytics cookies: These collect anonymised data about which pages are visited most, how long sessions last, and where users drop off. This helps us fix problems and improve the platform.
• Preference cookies: These remember settings you have chosen — like odds format or notification preferences — so you do not have to set them again each visit.
• Security cookies: These help us detect and prevent fraudulent login attempts and account takeovers.

You can control non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the platform, including staying logged in between pages.

8 How We Keep Your Data Secure

Protecting your account and personal information is a core responsibility we take seriously. The security measures we have in place include:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using TLS (HTTPS). This applies to every page, login, deposit and game session.
• Encryption at rest: Sensitive data stored in our databases — including identity documents and payment references — is encrypted at rest using industry-standard algorithms.
• Access controls: Only authorised personnel with a legitimate need can access player account data. Access is logged and audited regularly.
• Fraud monitoring: Our systems continuously monitor for unusual login patterns, multiple accounts from the same device, and anomalous transaction behaviour.
• Secure password storage: Passwords are hashed using strong, modern algorithms. We never store plaintext passwords and our support staff cannot see your password.

Despite these measures, no system is 100% immune to security incidents. If you suspect your account has been compromised, please contact our support team immediately so we can lock your account and investigate.

9 How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by our operational needs. In practice, this means:

• Active account data: Held for the full duration your account is open and active on the platform.
• Transaction records: Deposit and withdrawal records in PKR are retained for a minimum of five years to support financial record-keeping and dispute resolution.
• Identity documents: Retained for the period your account is active plus an additional period as required by our anti-fraud obligations, after which they are securely deleted.
• Support conversations: Customer support chat and email history is retained for up to two years to help resolve recurring issues and for quality review.
• Closed accounts: When an account is closed, core personal data is retained for a defined period before being anonymised or deleted, in line with fraud prevention requirements.

10 Your Rights Over Your Data

You have meaningful control over the personal information we hold about you. The rights available to you as a 1 PKR Game player include:

To exercise any of these rights, contact us at [email protected]. We aim to respond to all data requests within a reasonable timeframe. We may need to verify your identity before processing a request.

11 Minors & Under-18 Protection

1 PKR Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date of birth field and we reserve the right to request identity verification at any time to confirm a player's age.

If we become aware that an account belongs to a person under 18, we will immediately close the account, reverse any deposits where possible, and delete the personal data associated with that account. If you believe a minor has created an account using false information, please notify us at [email protected] so we can investigate promptly.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features we introduce, or updates to our security practices. When we make changes, the revised policy will be posted on this page with an updated "Last Updated" date.

For significant changes — such as new categories of data collection or new sharing arrangements — we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of 1 PKR Game after a policy update constitutes your acceptance of the revised terms.

We recommend bookmarking this page and checking it periodically, particularly if you use the platform regularly or have stored payment methods on file.

13 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with our support team. We take all privacy queries seriously and aim to respond promptly.

Reach us at: [email protected]

For account-related privacy requests — such as accessing your data, correcting your details, or closing your account — please include your registered username or email address in your message so we can locate your account securely.

18+ only. 1 PKR Game is an adult entertainment platform. Please play responsibly and within your personal budget. For self-management tools including deposit limits and self-exclusion, visit our Responsible Gaming page.